FAQ

Returns Policy

 Not 100% happy with your purchase?

 Send it back within 30 days of the purchase for a full refund or product replacement - whichever you prefer. Zion Naturals does not want you to have any product from us that does not fully meet or exceed your expectations.

 If you need to return a product for any reason - we make it easy for you. You can either call us on any of our contact numbers or you can email us with the details at info@zionnaturals.com

There is only one condition to our policy, we will only refund one opened bottle or tube of each product. So if you are not happy with a product and you have more than one bottle or tube of each, please don't start the second one. Any unopened bottles can be returned for a refund.

 The following information is required to help speed up the processing time:

 Your name

Order number (this is the number that you receive on both your email confirmation and the invoice which comes with the product)

Product name(s) 

Product batch number and expiry date

Your concerns regarding the product (this would be appreciated as your feedback is very helpful for us, however it is not required.)

Any other details which you think could be helpful (again, this is optional).

Our customer care staff will contact you within two business days of receiving your email. Once we have received this information, we will then issue you with a return authorization number so that the requested refund / return can be processed as quickly as possible.

 If you have any questions on any issues, please don’t hesitate to call or email us at any time.

 

Shipping

​Zion Naturals ships orders within 5-7 business days of the order being processed. If you have any questions please contact info@zionnaturals.com